Confirm: we will send you email to confirm this booking as soon as in 24 hours. After confirmation, we are responsible for your booking with all services confirmed.
Payment: You can pay us full amount or deposit amount to our bank account or to our Paypal account as information in our Payment.
We also accept VISA, Master, Amex, JCB Card. Please be advised that there is a surcharge of 3% for credit card payment. Kindly follow the following instructions to complete the payment process. After receiving your, we will send you an invoice for your accounting purpose by fax or email.
* In case of cancellation:
7 days before check in: No fee except fee for transfer money at the bank or Paypal fee.
3 days before check in: 25% fee will be charged on the full amount of the tour price.
within 1 day: Full charge for the tour and 1 night fee for the room booking.
* Electricity ad air condition:
+ Electricity is 24 hours.
+ Hot shower 24 hours
+ Air-conditioner is from 21h pm - 06h00 am
* Service charge for your own drinks bring to Monkey Island Resort: we charge 50% for all drinks that guests brings to our resort and use them. Price is following the price at Monkey Island Resort.
* Boats pick up ad see off: All of guests are pick up and see off from Ben Beo harbour ( Cat Ba town, 2 km from center). In case you would like to go out or in the island, you have to pay for the transfer. And time to go out in the evening must be back before 7h30 pm.