DEPOSIT POLICY

+ For all bookings a 25% deposit is required within 7 days of making a reservation.

+ Please note that a reservation is not confirmed or secure until this deposit requirement has been met.  Monkey Island Resort reserves the right to automatically release any accommodation being held where the required deposit has not been received within the stated period.

+ The balance of the accommodation must be paid on arrival .

RESERVATION GUARANTEE

+ If you are not keen on deposit, booking guarantee by credit card will be acceptable.

+ Your card will be verified valid or not by a secured system

+ Your card will not be charged — it is only needed to guarantee your booking.

CANCELATION POLICY

+ If cancellation is made 3 days prior to your arrival date, no fee will be charged.

+ If cancellation is made within 3 days, including bookings made within that time, 25% booking cost will be charged

+ In case of no-show, 100% booking cost will be charged.

+ Early Bird/Long Stay/Last Min/Package Rates are Non - changeable & Non - refundable

+ The refund process will take approximately 7 to 20 working days depending on the intermediary bank. Please notify us at sales@monkeyislandresort.com  when you receive your money back 

CHECK-IN & CHECK-OUT
+ Check in: from 14:00;
+ Check out: no later than 12:00;
+ 12:00 to 17:00 check-out: 50% room rate surcharge
+ After 17:00 check-out: 100% room rate surcharge
 
CHILDREN POLICY
+ Child under 4-year old: free of charge.
+ Child from 4-year old to under 12-year old: surcharge $10/person/room/night.
+ Child from 12-year old or extra Adult: surcharge from $15 to $25 /person/room/night (based on each room)
 
 AIRCONDITIONER TIME
+ Because of location condition, electricity is made by generator. For this reason, air-conditioner is only served from 12h30 - 15h00 & 21h00 pm - 06h00 am
 
SERVICE CHARGE
+ We will charge 50% for all drinks that guests brings to our resort and use them, basing on the price at Monkey Island Resort.

VAT

+ Price for Food & drinks are not included VAT (10%)
 

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